Effective Service Delivery: Nigeria Immigration commences Servicom Week

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As part of efforts to serve Nigerians and residents better, the Nigeria Immigration Service has kicked off the 2020 servicom week. 

The three-day event was approved by the Comptroller General of Nigeria Immigration Service, Muhammad Babandede to educate, sensitise and inform the public and officers on how to address issues that centre on services rendered by NIS officially through its Servicom Unit.

The Unit in a statement issued on Wednesday by the Public Relations Officer of the Nigeria Immigration Service, James Sunday is saddled with the responsibility to interface with the public for complaints and ensuring compliance with service delivery and standard.

The event will feature the visitation to the NIS service windows within the NIS Headquarters, the FCT Command of the service, Nnamdi Azikiwe International Airport, Abuja.

It will be rounded up with Award presentation to deserving individuals and offices, the release added.

“As a responsive and responsible agency that prioritizes the demands of the public on the service, the NIS through the SERVICOM Unit operates a Contact Centre that receives all complaints forwarded by phone calls, in person or other means of communication on Service delivery, abuse, lack of satisfaction by NIS clients and customers with the aim to give it quick attention.

“The SERVICOM Unit has delivered on its mandate by ensuring Proper monitoring, report of progress and performance of all the service windows across the Directorate, Zones, Commands of the NIS under SERVICOM obligations through Compliance Evaluations using the SERVICOM Index,the SERVICOM Index is a set of business – relevant Performance Indicators (KPIs) that provides a standardized method for measuring and comparing performance against service standards defined by MDAs” the statement read.


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